Switch to T-Mobile from Verizon or AT&T & Bring Your Phone (2024)

Got questions?

• For a limited time, customers who switch (bring your number) to T-Mobile from an eligible postpaid carrier (AT&T, Verizon, Spectrum, Claro, Liberty (Puerto Rico), Xfinity or UScellular) can bring their eligible phone and we will reimburse you up to $800 per line on the remaining device payment balance (up to 4 voice lines) via virtual prepaid card (card usually takes 15 days). So you can keep your new 5G phone, keep your number AND get the 5G your phone deserves on America’s largest and fastest 5G network.

• Yes! We offer a device Protection<360> plan just for customers that bring their own device from another carrier. Speak to one of us to find out more and how to enroll.

• To qualify for T-Mobile to reimburse your remaining device payment balance, up to $800, you must:

  • Have a device financing agreement on an eligible device with AT&T, Verizon, Spectrum Claro, Liberty (Puerto Rico), Xfinity or UScellular and have had the agreement for at least 90 days on that network.
  • Activate a new voice line on a qualified rate plan. All plans currently sold by T-Mobile are eligible with some exclusions. Talk to our customer support team to see which plan is best for you.
  • Before you bring (port) your number to T-Mobile, ensure your phone is unlocked and ready to go on our network. It’s quick and easy to check your phone’s compatibility here.
    • For customers with phones locked to the carrier (AT&T, Claro, Liberty (Puerto Rico), Spectrum & Xfinity) you will have to pay off your phone, request unlock from your previous carrier, and wait for your unlock request to be granted (typically takes 1-3 days) prior to bringing (porting) your number over. Bringing (porting) your number to T-Mobile prior to unlocking your phone will result in loss of access to service on the T-Mobile network due to your current incompatible locked phone.
  • Capture a clear screenshot or image of your phone’s financing details including the previous carrier’s name & phone number, phone’s make & model, phone’s payment balance, phone financing start date (showing a minimum of 90 days with prior carrier or number of payments made).
  • Bring (port) your number over to T-Mobile only after you have confirmed your phone is unlocked.
    • Phone numbers previously reimbursed for Carrier Freedom or Keep & Switch and later ported to another carrier are eligible to submit for reimbursement again after two years has passed since your last approval and reimbursement via either Carrier Freedom or Keep or Switch.
  • Submit for reimbursement atwww.switch2t-mobile.comwithin 30 days of activation.

• Yes! This promo is available to our Business customers with 12 lines or less and has the same requirements as our consumers. If you are a T-Mobile for Business customer, use the following instructions to submit for your reimbursement via virtual prepaid Mastercard:

  • Complete your Account Hub registration to create your T-Mobile ID.
    • Need help with Account Hub registration, visithere.
  • Visittfb.t-mobile.comto log in to Account Hub.
  • Go toManage Accounts.If there are multiple accounts, select the desired account.
  • Click thePromotion Redemptionlink, then clickKeep and Switch.
  • You will be redirected towww.switch2t-mobile.com
  • Follow the step-by-step instructions to upload your screenshot and submit to have your device payment plan reimbursed.

• • Apple iPhone: 12 mini, 12, 12 Pro, 12 Pro Max, 13 mini, 13, 13 Pro, 13 Pro Max, SE (2022), 14, 14 Plus, 14 Pro, 14 Pro Max, 15, 15 Plus, 15 Pro, 15 Pro Max
  • Google Pixel: 5, 5a, 6, 6 Pro, 6a, 7, 7a, 7 Pro, 8, 8 Pro
  • Samsung Galaxy:S20 5G, S20 FE, S20+, S20 Ultra, S21, S21 FE, S21+, S21 Ultra, S22, S22+, S22 Ultra, S23, S23 FE, S23+, S23 Ultra, S24, S24+, S24 Ultra
  • Samsung Galaxy Note Series:Note20, Note20 Ultra
  • Samsung Galaxy Z Series:Fold2, Z Flip3, Z Fold3, Z Flip4, Z Fold4, Z Flip5, Z Fold5
  • Motorola:Edge, Edge+, Razr, Razr+

• No, Verizon phones purchased from a Verizon authorized retailer are automatically unlocked after 60 days from purchase and activation.

• All plans currently sold by T-Mobile are eligible with some exclusions. Talk to us to see which plan is best for you.

• Depending on your phone’s purchase type from a UScellular authorized agent or reseller your locking period will vary. For the latest device unlocking policy visithere. You can request a device unlock from UScellular Customer Service before 120 days if you pay your device off in full and your account is in good standing.

• This is a limited time promotion.

• Yes! Your AT&T phone is currently locked, and you cannot unlock the phone until you pay your phone off. Prior to bringing (porting) your number over to T-Mobile, you will need to:

  1. Capture a clear screenshot of the device financing details.
     • The screenshot must include the following to be eligible for reimbursement:
     • AT&T as your previous carrier’s name, phone number that you will bring (port) to T-Mobile, the phone’s make & model, remaining device payment balance, phone financing start date (showing a minimum of 90 days with previous carrier or the number of payments made).
  2. Pay off your device with AT&T:
     • Go to your AT&Taccount overviewand selectSee my bill.
     • Scroll to and selectManage installment plan under Billing & payment options.
     • Review your installment details. Or selectMake a plan paymentto pay off your remaining balance.
  3. Wait up to 48 hours.
  4. Request unlock - To submit an unlock request, visitwww.att.com/deviceunlockto review unlock eligibility requirements and submit an AT&T Device Unlock request. Requests may take up to two business days to complete. If you’ve already submitted an unlock request, check the status of your request atwww.att.com/deviceunlockstatus/.
  5. Follow all steps provided by AT&T to unlock your device once your unlock request has been approved.

• You need to have your previous device on a device payment plan for at least 90 days with AT&T, Verizon, Spectrum, Claro, Liberty (Puerto Rico), Xfinity or UScellular be eligible for reimbursement via Keep and Switch.

• Yes! Your Claro phone is currently locked, and you cannot unlock the phone until you pay your phone off. Prior to bringing your number over to T-Mobile, you will need to:

  1. Capture a clear screenshot of the device financing details.
     • The screenshot must include the following to be eligible for reimbursement:
       • Claro as your previous carrier’s name, phone number that you will bring (port) to T-Mobile, the phone’s make & model, remaining device payment balance, phone financing start date (showing a minimum of 90 days with previous carrier or the number of payments made). Pay off your device with Claro:
       • Visit Claro Service Center to complete device pay off.
  2. Request unlock - To submit an unlock request, contact Claro Customer Service / Live Chat or complete an online application.
  3. Follow all steps to unlock your device once your unlock request has been approved.

• After successful submission and once your promotion eligibility requirements have been verified (typically takes up to 15 days from submission), you will receive an SMS confirming you have been approved and should expect your reimbursement within 1 – 3 days via virtual prepaid card from the receipt of your approval SMS.

• Yes! Your Liberty (Puerto Rico) phone is currently locked, and you cannot unlock the phone until you pay your phone off. Prior to bringing your number over to T-Mobile, you will need to:

  1. Capture a clear screenshot of the device financing details.
     • The screenshot must include the following to be eligible for reimbursement:
       • Liberty (Puerto Rico) as your previous carrier’s name, phone number that you will bring (port) to T-Mobile, the phone’s make & model, remaining device payment balance, phone financing start date (showing a minimum of 90 days with previous carrier or the number of payments made). Pay off your device with Liberty (Puerto Rico):
       • Go to your Liberty (Puerto Rico)/ ATTaccount overviewand selectMobile Client: My Account.
       • Scroll to and select Manage installment plan under Billing & payment options.
       • Review your installment details. Or select Make a plan payment to pay off your remaining balance.
  2. Wait up to 48 hours.
  3. Request unlock - To submit an unlock request, you will use AT&T’s unlock steps.
     • Visitwww.att.com/deviceunlockto review the requirements and submit an Liberty (Puerto Rico) Device Unlock request. Requests may take up to two business days to complete. If you’ve already submitted an unlock request, check the status of your request atwww.att.com/deviceunlockstatus/.
  4. Follow all provided by Liberty (Puerto Rico) / AT&T steps to unlock your device once your unlock request has been approved.

• We will cover up to $800 and you will be responsible for any remaining portion of your device payment plan balance that exceeds the $800 max. Depending on your carrier, you may need to pay off your device payment plan prior to being able to unlock your phone.

• Yes! Your XFINITY phone is currently locked, and you cannot unlock the phone until you pay your phone off. Prior to bringing your number over to T-Mobile, you will need to:

  1. Capture a clear screenshot of the device financing details.
     • The screenshot must include the following to be eligible for reimbursement:
     • XFINITY as your previous carrier’s name, phone number that you will bring (port) to T-Mobile, the phone’s make & model, remaining device payment balance, phone financing start date (showing a minimum of 90 days with previous carrier or the number of payments made) Pay off your device with XFINITY:
     • From your online account or the app, select "Devices".
     • Choose the device you want and view details.
     • Select "Make Additional Payment".
     • Enter the additional amount you want to pay.
  2. Wait 24 hours.
  3. Request unlock - contact a Xfinity Mobile specialist via chat or text at (888) 936-4968 to request the unlock.
  4. Follow all steps to unlock your device once your unlock request has been approved.

• No, you can either choose to get reimbursed for your current phone’s remaining device balance via Keep & Switch when you bring your eligible phone and number with you or take part in one of our current phone promotions. Talk tour customer support team to see what makes the most sense for you!

• Yes! Your Spectrum phone is currently locked, and you cannot unlock the phone until you pay your phone off. Prior to bringing your number over to T-Mobile, you will need to:

  1. Capture a clear screenshot of the device financing details.
     • The screenshot must include the following to be eligible for reimbursement:
     • Spectrum as your previous carrier’s name, phone number that you will bring (port) to T-Mobile, the phone’s make & model, remaining device payment balance, phone financing start date (showing a minimum of 90 days with previous carrier or the number of payments made) Pay off your phone with Spectrum:
     • Sign into your Spectrum Mobile account.
     • Choose the “Devices: tab and then select the device you wish to make a payment on.
     • Select “Make Additional Payment”.
     • Enter the amount you wish to pay and then choose “Submit”.
  2. Wait 24 hours.
  3. Request unlock - Contact Spectrum at (833) 224-6603.
  4. Follow all steps to unlock your device once your unlock request has been approved.

• Cell phones have unique software and in some cases hardware for each wireless carrier’s network is different and not compatible with one another. We’ve already done the work to check that all phones listed as eligible work great when they’re brought to T-Mobile. We will continue to work with phone manufacturers to enable more devices to easily move between carrier networks and still deliver the awesome experience T-Mobile is known for.